PRIVACY POLICY

Who We Are

APATCO Fence Tensioning Systems Pty Ltd ABN : 86 665 195 728 (APATCO, we, us, our) is a company registered in Australia. Our registered address is PO Box 3241 Port Augusta West.
Our website address is: https://apatco.au

Protecting Your Privacy

We seek to protect and maintain the privacy, accuracy and security of your personal information. We will comply with the Australian Privacy Principles (‘APPs’) in the Privacy Act.

Collection Of Information

We may collect the following information:

Name

Email address

Address

Phone number

Payment details / Card details

Any other information you may provide us through a form on this website

Technical information (including your IP address and information related to your browser and/or device)

Information related to your interactions with our website (including the URL of the pages you have visited, the duration of your sessions, and information related to the websites you came through and the methods used to exit our site)

What We Do With The Information We Collect

We require personal information to process your request and provide you with a better service. In particular:

To get in touch with you following a request you sent us using a form on this website,

To provide our products and services.

Please note that APATCO does not sell your personal information, and only shares it with third party service providers to the extent necessary for them to help us achieve the purposes stated above.

How Long We Retain Your Data

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

When we may disclose your personal information to third parties

General

In the course of conducting our business we may provide your personal information to:

(a) government and regulatory authorities; and

(b) our professional advisers, including our lawyers, auditors and accountants.

We may disclose your personal information to third parties:

(a) if we have your consent to do so or otherwise when we are authorised by law;

(b) if we are required by law to disclose the information.

Overseas Recipients

APATCO will not disclose your personal information to overseas recipients.

Security

All personal information held by us will be handled and stored in accordance with our obligations under the Privacy Act. We will take reasonable steps to:

(a) make sure that the personal information we collect, use or disclose is accurate, complete and up to date;

(b) protect the information from misuse, interference, loss or unauthorised access, modification or disclosure both physically and through security methods; and

(c) destroy or permanently de-identify the information if it is no longer needed for any purpose.

Cookies

We use Cookies to distinguish you from other users of our website and to help us improve your experience of our website and our services. This cookie contains no personal data and is discarded when you close your browser.These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies.

Complaints

(a) We are committed to the protection of your privacy and personal information. Complaints you may have about your personal information can be lodged with us by using the contact details above. (b) We will attempt to resolve any complaints within 10 working days. If resolution is not possible within this time frame we will contact you to discuss the matter further. (c) You also have the right under the Privacy Act to make a complaint to the Information Commissioner.

SHIPPING POLICY

APATCO Fence Tensioning Systems Pty Ltd uses integrated freight services through Transdirect, delivering Australia wide by road and road express carriers, certified carbon-neutral service.

Shipping Quotes

Shipping quotes are all automatically calculated from the entered address on the checkout page of our website based on product weight and package type. You will have the option to choose your carrier and shipping quote on the checkout page. Once you complete your payment your shipping will be automatically booked.

Processing and Tracking Orders

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a shipping confirmation email when your order has been shipped. Delivery times will vary depending on the carrier, we cannot guarantee specific delivery times, but you can track your orders through most carriers. You will receive a tracking number in your shipping confirmation email. We will also keep you informed of any delays due to the high volume of orders, delivery/pickup delays, or any other delays that are outside of our control.

Delivery to PO Boxes

Unfortunately, we are unable to deliver to PO Boxes.

If it is a regional location the consignment may end up at a regional post office, however the booking cannot be directly addressed to that post office, the physical address of the receiver must be entered on the booking.

Please ensure that someone is available to accept delivery upon arrival.

Delivery to Regional and Remote Areas

Whilst we try to offer a door-to-door service throughout Australia, if your location is remote, there is a possibility we will not be able to service the location to the door. The parcel may be left in a safe place or diverted to a local collection point. Please add special instructions at checkout if you have a preferred local collection point. Delivery times may also depend on how remote your location is, the route may not be serviced every day, in some cases there may only be deliveries once or twice a week. If your address isn’t registering and you don’t have an alternative collection location nearby and need assistance, please contact us.

Please ensure that someone is available to accept delivery upon arrival.

Heavy Item Unloading

Hydraulic Tail Lift Unloading fee is automatically applied to your shipping quote, tail lift fees the responsibility of the customer to pay and are included in your quote. Tail lift charges are calculated and charged to the customer based on the original quote. (This applies for all Carrier Partners excluding TNT). TNT Tail Lift Surcharges: 30-99kg $49.50 (inc GST), 100-299kg $93.00 (inc GST), 300-499kg $132.00 (inc GST), 500kg and over $275.00 (inc GST).

Please ensure that someone is available to accept delivery upon arrival.

Local Pickup

Pickup is available. After placing your order and selecting ‘Local Pickup’ at checkout, your order will be prepared and ready for pickup within 1 to 5 business days. We will send you an email when your order is ready, we will coordinate a suitable time for collection of your order that is convenient for everyone and provide directions to our location.

Please have your order confirmation email with you when you come to pickup your order.

Loss or Damage, Warranties, and Insurance

In the event of your order getting lost or damaged in transit, please contact us directly regarding insurance.

Each freight carrier has their own warranty conditions listed below, as the customer by agreeing to our website terms and conditions you also agree to the warranty conditions of your chosen freight carrier.

• Transit Direct Terms & conditions conditions
• Couriers Please road express transit Warranty conditions
• Fastway road express transit Warranty conditions
• Direct Courier road express transit Warranty conditions
• Allied road express transit Warranty conditions
• TNT road express transit Warranty conditions
• Road express transit Warranty conditions
• Northline road express transit Warranty conditions
• Parca transit insurance conditions
• Parcel Point
• Sampson Express transit Warranty conditions
• Transdirect Same Day transit Warranty conditions
• Capital Transport transit Warranty conditions
• Toll Priority transit Warranty conditions
• TNT International transit Warranty conditions
• Toll Priority International transit Warranty conditions
• Fedex International transit Warranty conditions

Changes To This Policy

This policy is subject to change over time without prior notice. We may amend this policy by updating this posting.

Copies of this policy

You can ask us to provide you with a copy of this policy, including a hard copy, by contacting us using the contact details above.

 

Published: September 2023
Updated: March 2024